Your Questions, Answered

  • We carry both made to order and in stock items. Made ordering pieces ship within approximately 6 to 8 weeks of purchase. In stock approximately pieces ship within 1-3 business days of purchase. While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlies or later depending on production and fulfillment capabilities. To view whether ab item is made to order or in stock, please refer to the individual product page item.

  • How do I make changes to my contact information or shipping address? If you need to make changes to the contact information or shipping address entered during checkout m, please contact us at infor@accentsinsilver.com as soon as possible after placing your order for assistance.

  • We are glad to gift warp your order or include a personal handwritten note. Please leave any instructions for us at checkout or reach out to us at info@accentsinsilver.com

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  • We ship jewelry and objects orders to destinations within the United States via FedEx or UPS. You may select your desired shipping speed during checkout.

    We ship jewelry and objects orders to international destination outside the United States via DHL and FedEx. Accents in silver are not responsible for any duties, taxes, or other fees that may be assessed or international shipments.

  • What is Sterling Silver?

    ‍Sterling Silver is an alloy containing not less than 92.5% silver content.

    ‍ ‍How do I care for my sterling silver jewelry?

    ‍To prevent your silver from oxidizing, we recommend you do not swim, bathe or shower in your jewelry. With all sterling silver jewelry orders, we provide a polishing cloth to maintain the finish of your piece. Storing your jewelry in a dustbag or box, with the polishing cloth, will prevent unwanted tarnish. If tarnishing does occur, gently clean your jewelry with the polishing cloth provided.

    ‍What is Gold Vermeil?

    Gold vermeil is a traditional technique of plating sterling silver with gold that originated in France in the 18 the century. All our gold vermeil pieces are coated with 18 Karat gold.

    ‍How do I care for my gold vermeil jewelry?

    ‍Gold vermeil jewelry requires special care. Tarnishing of gold vermeil is natural and should be expected to occur. The extent of tarnishing depends on various factors, including, among other things, individual body chemistry, humidity in the environment, frequency of use and care.

    ‍Vermeil jewelry should be removed prior to bathing, showering, washing hands, swimming, exercising and applying perfume, hairspray, or lotion, as exposure to moisture or chemicals may cause tarnishing to occur faster.

    When your gold vermeil jewelry needs to be cleaned, avoid all chemical cleaners. A 100% cotton or microfiber cloth is the best for cleaning gold vermeil jewelry.

    ‍We offer a replating service for a fee. If you wish to have your gold vermeil jewelry replated, please email us info@accentsinsilver.com

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  • Pearls and stones are dedicated and should be treated with care to prevent fracture or breakage. We recommend handling your stone jewelry gently, including when removing or storing your jewelry, and taking special care to avoid impact with hard surfaces.