Shipping
All orders are custom packaged with special care to ensure the quality and safety of your purchase. All orders are shipped via United State Parcel Service (“USPS”) or United Parcel Service UPS. We offer complimentary shipping on jewelry and hair orders over $500 shipped to destinations within the contiguous United States. Certain art, and objects require special shipping arrangements. We are happy to assist our customers with such shipping arrangements prior to purchase. Please email info@accentsinsilver.com with any inquiries. For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. Accents in Silver is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.
Returns
The following orders at Accentsinsilver.com are final sales:
International orders shipped to destinations outside the United States.
Pieces in our Gallery collection.
Custom orders (including engraved or otherwise altered items).
Items designated final sale; and
Orders purchased with store credit.
We do not accept returns or exchanges of any of the above items.
If you wish to return an item that is eligible for return, please contact info@accentsinsilver.com to initiate the return process. Returns must be authorized by a customer service representative. If your purchase is eligible for return, a customer service representative will provide instructions for return and a return authorization form that must be included with your return shipment. Returns must be shipped within 3 days of your receipt of the return authorization form.
Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of noncompliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit.
Returns initiated beyond 10 days of receipt of your order or shipped beyond 3 days of your receipt of a return authorization, will not be accepted.
Please note that store credit issued as a result of a return excludes any shipping fees paid in connection with the original order, and that all return shipping costs are the customer’s responsibility.
If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@accentsinsilver.com. We will gladly address any questions or concerns you may have.